Frequently asked questions
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Booking
How do I book?
Fill in the form on our website or send us a WhatsApp message with your route, date, time and number of passengers. We'll reply with a fixed price, and once you confirm, you're booked.
How far in advance should I book?
The earlier the better, especially for busy dates. Need a car today? Message us and we'll check straight away.
Can I book for someone else?
Yes. Send us the traveller's name and phone number and we'll keep them updated.
At the airport
How will I find my driver?
Your driver will be waiting in the arrivals hall at Istanbul Airport or Sabiha Gökçen, holding a sign with your name. We'll send you their name and phone number before you land.
What if my flight is delayed?
We track your flight, so your driver will be there when you actually land.
Prices and payment
Is the price per person?
No, the price is for the whole car, however many passengers there are.
What's included in the price?
The car and driver, fuel, motorway and bridge tolls and waiting time. We'll tell you exactly what's included before you confirm.
How do I pay?
You can pay your driver in cash or by card at the end of the ride. Companies can also pay by invoice.
Children and luggage
Do you have child seats?
Yes, on request. Just tell us how old your children are when you book.
How much luggage fits in each car?
You'll find each car's capacity on our fleet page. For a big group or lots of luggage, go for the V-Class or the Sprinter.
Ready when you are
Tell us where and when. We'll reply on WhatsApp with your price.